PRIVACY POLICY

1. Introduction

FORMA PRINTWORKS SDN. BHD. (“FORMA PRINTWORKS”, “we”, “our”, or “us”) respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process personal data when you visit our website, request a quotation, submit artwork, create an account, place an order, communicate with us, subscribe to marketing updates, or use any of our products and services.

This Privacy Policy applies to our website, online store, social-media pages, messaging platforms, marketplaces, quotation channels, fulfilment services, customer-service channels, and other business activities operated by or on behalf of FORMA PRINTWORKS SDN. BHD.

By using our website, requesting a quotation, submitting personal data, approving artwork, or purchasing products or services from us, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

FORMA PRINTWORKS SDN. BHD.
Registration No.: 202601026422 (1688518-K)

A-10-02, Menara The MET
No. 20, Jalan Dutamas 2
50480 Kuala Lumpur
W.P. Kuala Lumpur
Malaysia

Phone: +6017-494 6675
Email: forma_print@outlook.com

3. Personal Data We May Collect

The personal data we collect depends on how you interact with us and the products or services you request. It may include:

  • Full name;
  • Company name and business details;
  • Billing address and delivery address;
  • Telephone number and email address;
  • Account username, login information, and account preferences;
  • Order history, quotation requests, invoices, and payment-related details;
  • Delivery instructions, recipient details, and courier-related information;
  • Artwork, logos, photographs, designs, text, branding materials, and product specifications submitted for printing or customisation;
  • Communications, enquiries, feedback, reviews, and customer-support records;
  • Marketing preferences and consent choices;
  • Device information, browser type, IP address, website usage information, and cookie-related data;
  • Social-media profile details where you contact us through social-media platforms; and
  • Information provided in connection with corporate, wholesale, fulfilment, subcontracting, distribution, or agency enquiries.

Where you provide personal data relating to another individual, such as a recipient, employee, event participant, customer, or colleague, you confirm that you have the authority to provide that information and that the individual has been informed where required.

4. How We Collect Personal Data

We may collect personal data directly from you when you:

  • Visit or use our website;
  • Create an account or submit a contact form;
  • Request a quotation or product recommendation;
  • Place an order, make a payment, or arrange collection or delivery;
  • Upload or send artwork, logos, photographs, text, contact lists, or customisation details;
  • Communicate with us through email, telephone, messaging applications, social-media platforms, or marketplaces;
  • Subscribe to newsletters, promotions, product launches, or business updates;
  • Participate in surveys, campaigns, giveaways, feedback requests, or loyalty activities; or
  • Request fulfilment, wholesale, corporate, outsourcing, subcontracting, distribution, or sales-agency services.

We may also receive limited personal data from third parties, including payment providers, courier companies, marketplace platforms, website hosting providers, marketing partners, social-media platforms, suppliers, fulfilment providers, and business partners where this is necessary to complete an order or provide a requested service.

5. How We Use Personal Data

We may use personal data for the following purposes:

  • To prepare quotations, process orders, verify payments, and issue invoices;
  • To produce, customise, print, engrave, embroider, package, and fulfil products according to customer-approved specifications;
  • To communicate with you about artwork, proofing, production, delivery, account matters, and customer-service requests;
  • To arrange delivery, collection, fulfilment, distribution, or courier services;
  • To manage customer accounts, website access, and account security;
  • To provide product recommendations, respond to enquiries, and improve customer support;
  • To administer promotions, vouchers, campaigns, giveaways, and marketing activities;
  • To improve our website, product range, production process, business operations, and customer experience;
  • To prevent fraud, unauthorised transactions, misuse, security incidents, or infringement of intellectual-property rights;
  • To comply with legal, tax, accounting, record-keeping, audit, and regulatory requirements;
  • To enforce our Terms & Conditions, Shipping Policy, Refund & Return Policy, quotations, invoices, and other agreements; and
  • For other purposes that are reasonably connected to the purposes described above or otherwise notified to you.

6. Artwork, Images, and Customer-Supplied Content

FORMA PRINTWORKS may receive artwork, logos, product designs, photographs, names, contact details, event details, or other content submitted by customers for printing, customisation, branding, packaging, signage, photo products, or promotional merchandise.

We will use this content only as reasonably necessary to prepare quotations, create proofs, produce the requested products, complete fulfilment, resolve enquiries, or maintain business records.

Customers are responsible for ensuring that they have the right to provide any artwork, images, personal data, photographs, or other content submitted to us. Customers should avoid submitting unnecessary sensitive personal information through artwork files, public forms, or social-media messages.

7. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you marketing communications about new products, promotional merchandise, custom-printing services, special offers, product launches, event solutions, corporate branding ideas, and business updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions in the message, updating your communication preferences where available, or contacting us at forma_print@outlook.com.

Please note that opting out of marketing communications will not prevent us from sending important non-promotional messages relating to quotations, orders, payments, artwork approvals, production updates, deliveries, returns, product-safety matters, or legal notices.

8. Disclosure of Personal Data

We may disclose personal data to selected third parties where reasonably necessary for business, production, and operational purposes. These may include:

  • Payment gateway providers, banks, and financial-service providers;
  • Courier, logistics, warehouse, delivery, and fulfilment partners;
  • Printing partners, embroidery providers, engraving providers, product suppliers, subcontractors, and production vendors;
  • Website hosting providers, cloud-service providers, software providers, cybersecurity vendors, and technology partners;
  • Customer-service providers, communication platforms, marketing providers, and analytics providers;
  • Professional advisers, including accountants, auditors, insurers, consultants, and legal advisers;
  • Government authorities, regulators, law-enforcement agencies, or other parties where disclosure is required by law; and
  • Potential purchasers, investors, successors, or business partners in connection with a merger, restructuring, financing arrangement, sale, or transfer of business assets.

We do not sell personal data to third parties for their independent marketing purposes.

9. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to enable website functions, remember user preferences, understand website traffic, improve site performance, support marketing activities, and help protect against fraud.

Cookies are small data files stored on your device when you visit a website. You may adjust your browser settings to block, delete, or limit cookies. However, disabling cookies may affect certain website functions, including account access, shopping-cart features, or personalised content.

Third-party providers, including payment platforms, analytics tools, social-media platforms, and advertising networks, may use their own cookies or similar technologies in accordance with their own privacy policies.

10. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, password protection, system monitoring, restricted internal access, appropriate handling procedures, secure data storage practices, and the use of reputable service providers.

However, no website, internet transmission, storage system, or electronic communication method can be guaranteed to be completely secure. You are responsible for keeping your account credentials, passwords, verification codes, and device access confidential.

Please notify us promptly if you believe that your account, artwork files, customer information, or personal data may have been accessed without authorisation.

11. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, maintain business and tax records, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of personal data, the nature of the order or service, transaction history, customer relationship, legal requirements, and operational needs.

When personal data is no longer required, we may delete, anonymise, securely destroy, or otherwise dispose of it in an appropriate manner.

12. Access, Correction, and Withdrawal of Consent

Subject to applicable law and reasonable identity-verification requirements, you may request access to personal data we hold about you and request correction of information that is inaccurate, incomplete, outdated, or misleading.

You may also withdraw consent for certain forms of processing, including direct marketing, where consent is the basis for processing. Please note that withdrawing consent may affect our ability to provide certain services, process orders, manage accounts, send updates, or fulfil contractual obligations.

To submit a request, please contact us at forma_print@outlook.com. We may require sufficient information to verify your identity before processing the request.

13. Third-Party Websites and Services

Our website, communications, or service channels may contain links to third-party websites, payment gateways, courier portals, social-media pages, marketplaces, or other external services.

We do not control these third-party services and are not responsible for their content, privacy practices, security measures, availability, or policies. You should review the privacy policy of each third party before submitting personal data through its platform.

14. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our business practices, website functions, technology, services, legal requirements, or privacy procedures.

The latest version will be published on our website and will apply from the date of publication unless otherwise stated.

15. Contact Us

For questions, concerns, access requests, correction requests, or complaints relating to this Privacy Policy or your personal data, please contact:

FORMA PRINTWORKS SDN. BHD.
Registration No.: 202601026422 (1688518-K)

A-10-02, Menara The MET
No. 20, Jalan Dutamas 2
50480 Kuala Lumpur
W.P. Kuala Lumpur
Malaysia

Phone: +6017-494 6675
Email: forma_print@outlook.com